Resume

Skills
	Hardware - Configure, Install and Troubleshoot, IBM Clones, Dell GX-260, Hewlett Packard computers, Video Cards, Motherboards, Hard Disk Drives, CD/DVD ROM, Hewlett Packard Ink Jet and Laser Printers and other forms of computer hardware. Software - DOS, Windows 3.11/95/98/ME/NT/2000/XP, Epsuite ID, Microcall, ALVE, MS Outlook, MS Outlook Express, Eudora, IE 4/5/6, Nortel Option 11, Meridian Mail, Norton Ghost, Maxtor/Western Digital Hard Disk Utilities, Adobe Acrobat Reader, FileMaker Pro 5.0, Interactive Phone Client and Office 97/2000 (Word, Excel, PowerPoint, Access) Web Development – Front Page 2000, Front Page Express, Dreamweaver, IIS 5.0, Paint Shop Pro 7.0, Adobe PaintShop, ASP, Java Script, and HTML. Networking – Fiber Optic Installation and Termination, Twisted Pair Cat 5 Installation and Termination, Cisco 2924, Windows NT/2000 Server, Hewlett Packard Print Servers, Novell 3.12/5, GroupWise, Linux 5.2, and TCP/IP.
Experience
	11/02 – 4/03 Support Services Group Waco, TX Customer Support Representative Philips Tivo Technical Support (Digital Video Recorder) Configure multiple home entertainment equipment devices. (DVD, VCR, Cable, etc.) Customer Support Service Calls, 8-25 per day. Document and Create Troubleshooting Flow Charts and Menu Web Pages. SonicBlue Replay TV Troubleshooting and Service Activation with VPN. 7/02 – 9/02 Heart of Texas Mental Health and Mental Retardation Center (Contract) Waco, TX Computer/Network Technician Deployed over 100 Dell P4 GX-260 computers on LAN/WAN. Installed and configure software and other specialized software. Install and configure over 100 SmartCard readers for network logon. Install and configure Via Video camera for 15 client computers.
	9/00 – 6/02 American Income Life Insurance Waco, TX Webmaster/Telecommunications/Desktop Support Service and maintain web pages, update web server security patches, daily update intranet web pages, configure and set up web services with IIS 5.0, develop web structure and design with Front Page 2000. Implemented intranet Desktop Support Web page. Design web graphics with Paint Shop Pro 7.0. Service and maintain Nortel Option 11 PBX telephone system. Service and develop ACD Queues, set up, configure and run ALVE and Microcall software. Provide desktop support for end users with Windows 95/98/2000 Pro. Operating Systems. Support for MS Outlook, IE 5, Outlook Express and Office 2000. Install Twisted Pair Cat 5 network cable as well as termination for over 250 workstations. Troubleshoot user accounts on Windows 2000 server.
	9/99 – 9/00 Texas State Technical College Waco, TX Network Technician Manage multiple service requests, Configure Windows 9x/NT for Novell networks, GroupWise, Pmail, MS Outlook Express, IE 4 and 5, Computer Hardware troubleshooting and repair. Install specialized software. Set up and developed Campus ID computer with Video Capture and Episuite software. Run Microcall phone reports. Install Twisted Pair Cat 5 network cable for over 400 workstations, including termination for copper and fiber optics. V.I.C.A. Advisor – (Vocational Industrial Clubs of America) help students install computer networks for local independent school districts. 2/99 – 9/99 Itasca Independent School District Itasca, TX Network Technician/Junior Network Administrator Implemented Ethernet network from Wideband network. Desktop support for Windows NT and Office 97. Installed and Configured Linux 5.2 Apache Web Server. Install Twisted Pair Cat 5 network cable, Configure Cisco 2924 switches with Fiber Optic interfaces. Fiber termination.
Education
	1997–1999 Texas State Technical College Waco, TX Associates in Applied Science – Computer Networking and Systems Administration. Honor Roll – Fall 1997 / Winter 1998 Private Pilot Caterpillar Lift Truck Certified
References
	Upon request